Terms and Conditions

You may only use this website and place an order if you are at least 18 years of age and legally capable of forming a binding contract in your jurisdiction. Orders from anyone under 18 are not accepted, and we will cancel any order we believe to have been placed by a minor.

Products are offered exclusively to qualified researchers and laboratory professionals, and to institutions purchasing for research purposes. By ordering you confirm that you have the professional competence and the facilities to handle research chemicals safely, and that you are ordering for laboratory research and for no other purpose.

For research use only. Not for human consumption.

The full research-use position, including your responsibility for the law where you are, is set out in our research use disclaimer, which forms part of these terms.

You agree that you will not, and will not permit anyone else to:

• Use, administer or apply any product in or on a human being or an animal, or supply it to anyone you have reason to believe intends to do so.
• Repackage, relabel, dilute or resell any product for personal use, or present any product as a food, a drug, a cosmetic or a finished medicinal article.
• Make, publish or repeat any therapeutic or medical claim about a product, or any claim that it produces an outcome in a person.
• Order on behalf of a third party whose identity, purpose or eligibility you have misrepresented to us.
• Export, re-export or transship any product in breach of any applicable export control, sanctions or customs regulation.
• Use the website to transmit unlawful, misleading or infringing material, to scrape or reproduce the catalog at scale, or to interfere with the operation or security of the site.

We may suspend or terminate access, refuse future orders and report conduct to the relevant authorities where we believe this clause has been breached.

A product listing is an invitation to place an order, not an offer to sell. Submitting an order is your offer to buy. An automated confirmation email acknowledges that we have received your order — it does not, by itself, form a contract. A contract is formed only when we accept the order and dispatch the goods, or when we notify you in writing that we have accepted it.

We may decline or cancel any order, in whole or in part, at our discretion and without giving a reason. Reasons commonly include: stock that is unavailable or has not passed release testing; a pricing or description error; an unverifiable or high-risk payment; a destination we cannot lawfully ship to; or a reasonable belief that the purchaser does not meet the eligibility requirements in clause 1. Where an accepted order is cancelled by us after payment, the payment is refunded in full.

You are responsible for the accuracy of the information you give us, including the delivery address and any institutional details. We are not liable for a delay or a failed delivery caused by information you supplied incorrectly.

Prices are shown in United States dollars and exclude shipping, taxes, duties and any import charge levied at the destination. Prices can change at any time before an order is accepted. The price that applies to your order is the price displayed at the time the order is submitted, except where the error provision below applies.

The catalog is maintained carefully, but errors happen. Where a product is listed at an incorrect price, or with an incorrect description, purity figure, strength or availability, we are not obliged to supply it at the incorrect price. We will contact you to confirm whether you wish to proceed at the corrected price or to cancel, and we will refund you in full if you cancel.

Payment is taken through a third-party payment processor, [PAYMENT PROCESSOR — TO BE SUPPLIED]. Card details are entered on and handled by that processor. We do not receive or store full card numbers. Title to, and risk in, the goods passes to you on delivery to the address you supplied.

Processing times, cold-chain handling, customs responsibility and the limited circumstances in which a return is accepted are set out in the shipping and returns policy, which forms part of these terms.

Because these are temperature-sensitive research materials whose chain of custody cannot be verified once they leave our control, orders cannot be returned for change of mind after dispatch. This does not affect your rights where an order arrives damaged, incorrect, or materially different from what was ordered.

The site, its text, product photography, layout, brand name and marks are owned by [LEGAL ENTITY NAME — TO BE SUPPLIED] or its licensors and are protected by intellectual property law. You may view and print pages for your own internal research records. You may not otherwise reproduce, republish or commercially exploit any part of the site without our written permission. Certificates of analysis may be reproduced in full, unaltered, for your own laboratory records and regulatory files.

We warrant that, at the time of dispatch, each product conforms in identity and purity to the certificate of analysis published for the lot supplied. That is the entire warranty we give. Subject to clause 8, and to the fullest extent permitted by law, all other warranties, conditions and terms — express or implied, including any implied warranty of merchantability or fitness for a particular purpose — are excluded.

Analytical results describe the material as tested by the laboratory on the date stated. They are not a representation that the material is suitable for any particular experiment, protocol or application, and they are never a representation of suitability for use in a person or an animal.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Subject to that, and to the fullest extent permitted by law: we are not liable for any indirect, incidental, special, consequential, punitive or exemplary loss, nor for loss of profit, revenue, data, research results or business opportunity, however arising; and our total aggregate liability arising out of or in connection with an order, whether in contract, tort (including negligence), under statute or otherwise, is limited to the amount you actually paid for the specific product giving rise to the claim.

We accept no liability whatsoever for any loss, injury, damage, regulatory action or legal consequence arising from a use of a product other than laboratory research, including any use in or on a human being or an animal, whether by you or by anyone you supply.

You agree to indemnify and hold harmless [LEGAL ENTITY NAME — TO BE SUPPLIED], its officers, employees and suppliers against all claims, liabilities, losses, penalties and reasonable legal costs arising from your breach of these terms, from your use, storage, handling, transfer or disposal of a product, or from any misrepresentation you made about your eligibility or your intended use.

These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of the State of [GOVERNING LAW STATE — TO BE SUPPLIED] and the federal laws of the United States, without regard to conflict-of-law principles.

You and [LEGAL ENTITY NAME — TO BE SUPPLIED] agree to submit to the exclusive jurisdiction of the state and federal courts located in [GOVERNING LAW STATE — TO BE SUPPLIED] for the resolution of any dispute. Before commencing proceedings, each party will make a reasonable attempt to resolve the matter in good faith by writing to the other at the contact details in clause 12.

If any provision of these terms is found to be unenforceable, that provision is severed and the remainder continues in full force. A failure to enforce a provision is not a waiver of it.

We may amend these terms from time to time, for example to reflect a change in the law, in our processes, or in the products we supply. The version published on this page at the moment you submit an order is the version that governs that order. Material changes take effect when published here, and the effective date at the top of this page is updated. Continuing to use the site after a change means you accept the amended terms, so review this page before each order.

[LEGAL ENTITY NAME — TO BE SUPPLIED], a company organised under the laws of [STATE OF INCORPORATION — TO BE SUPPLIED]. Registered address: [BUSINESS ADDRESS — TO BE SUPPLIED]. Email: [SUPPORT EMAIL — TO BE SUPPLIED]. Telephone: [SUPPORT PHONE — TO BE SUPPLIED]. You can also reach us through the contact form.